How To Host Website On Ibm Cloud ~ At IBM InterConnect 2017 we’ve seen all types of talks on data, Watson, Cognitive Services, Hybrid Cloud and a variety of integration discussions and Flex Storage. one amongst the topics we are most excited about and believe will provide a positive impact for our customers is that the IBM Watson Voice Gateway.
Should Canadian Web Hosting Add Watson?
The long and in need of it’s that the software-based gateway can function and work as a cognitive self-service agent. What does that mean? Who here hasn’t had to attend on hold while calling into a support line for a few mundane task. With this new “agent” your systems and technology can work directly with customers over the phone to update their accounts, provide directions, make clear so far more. As an organization who provides true 24/7 technical and support this might really provide a lift to our customers and help remove the long-hold times that do occur every now and then.
Does it Help Existing Support Teams?
The short answer is yes. Using the new Watson Voice Gateway the system can connect conversations between call centre agents and in our case Canadian Web Hosting users, and supply details and other information to the agent in real time during the telephony. Whether it eliminates the requirement for escalations or next step calls is hard to mention but it does provide a conduit for agents to support the purchasers. One anecdotal note is that I hesitate to mention this can work for escalations as most customers would claim they require to speak to a true person versus being escalated to a cognitive-based manager that has its own programming that will not necessarily match with what the customer wants. we are able to leave that for an additional blog sometime within the future.
Reduce Cost of Support
One of the areas that i’m excited about is that this isn’t something that just benefits Canadian Web Hosting and our customers. With Watson-based support agents, businesses and firms can accelerate access to information by further personalizing their offerings, improving call centre agent training including the time required to induce started; all leading to a higher user experience and lower employee costs.
Can Watson Improve the Customer Experience
Anybody who has run a call center knows that training and paying call center agents could be a costly venture. More importantly, interacting with ineffective or difficult to navigate voice systems and untrained agents can quickly result in high customer turnover. Research indicates that typical Interactive Voice Response systems have sub-standard 51 percent customer satisfaction rate and costs a mean $.20 to $2.00 per call and this doesn’t even include considerations for user experience, hold times and other areas which will impact how a customer feels a few company. This same study shows that 7.3 percent of shoppers who use IVRs consider moving to competitors after using them. that’s almost 1 out of 10 calls coming in and is a fantastic number. you’ll make sure that Canadian Web Hosting is adding Watson Voice Gateway over the following few months.
What does one consider the IBM Watson Voice Gateway? Would you utilize IBM Watson?